Microsoft Dynamics 365
Did you know? 46% of companies today fail to implement their IT strategy due to complexity and technology silos1. As a result, our clients are facing an unprecedented number of challenges across sales, service, marketing, operations and finance to stay relevant and competitive.
Digital transformation is not simply about technology—it’s a business strategy that requires leaders to re-envision existing business models and embrace a different way of bringing together people, data, and processes to create value for their customers and capture new opportunities for their organizations.
Digital transformation means re-envisioning how you:
- Engage your customers
- Empower your employees
- Optimize your operations
- And Transform your products
Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve and transform to meet the needs of your customers and capture new opportunities.
Dynamics 365 breaks down the artificial silos of ERP and CRM and will deliver new purpose-built applications these applications work seamlessly together to manage specific business functions, including Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, Dynamics 365 for Finance and Operations, Dynamics 365 for Retail and Dynamics 365 for Talent.
Microsoft Dynamics CRM
Microsoft Dynamics CRM: is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination. Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies deliver amazing customer experiences by building long-term customer relationships that are personalized, proactive, and predictive across marketing, sales, and service. What can CRM do for my organization? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions— marketing, sales, and customer service. CRM solutions can deliver the return on investment (ROI) through marketing automation, customer service, and sales force automation.